Refund Policy

Refund Policy


Thank you for shopping with us. We strive to ensure your complete satisfaction with every purchase. If you are not fully happy with your order, we offer a straightforward refund and return policy as outlined below.

Eligibility for Returns

  • You may return any unused, unopened, and undamaged items within 60 days from the date of delivery.
  • All returned items must be in their original packaging with tags attached to qualify for a refund.
  • Customized items, used yarns, and accessories that show signs of wear or modification are non-returnable and non-refundable.

Return Process

  1. Contact our customer service team to initiate a return request before sending your items back.
  2. Pack your eligible items securely and ship them to the designated return address provided by our team.
  3. Once we receive and inspect your returned items, we will send you a confirmation email to notify you of the approval status.

Refund Details

  • Approved refunds will be issued in United States Dollars (USD) and processed within 5–10 business days after we confirm the return is valid.
  • Refunds will be credited back to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing rules.
  • We do not charge any hidden fees for processing refunds.

Additional Notes

  • If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a free replacement or full refund at no cost to you.
  • For further questions about our refund policy, feel free to reach out to our customer service team during business hours.
We reserve the right to update this policy without prior notice. The version of the policy posted on our website at the time of your purchase shall apply to your order.